Data Deletion Instructions (Facebook and Instagram)

When you connect Facebook or Instagram to Agentez, we store: your access tokens; your Page and Instagram account details; the comments and direct messages you receive, with the names and usernames of the people who sent them; and your post insights. You can delete all of it using any of the options below.

Option A: In agentEZ

1. Open Connections and tap Disconnect. We delete your access tokens right away.
2. To delete everything we stored, including comments, messages, names and insights, open your account and tap "Request to close my account". This closes your account.

To delete only your Facebook and Instagram data, use Option C.

Option B: Remove Agentez in Facebook or Instagram

• Facebook: Settings & Privacy → Settings → Apps and Websites → Agentez → Remove.
• Instagram: Settings → Apps and Websites → Agentez → Remove.

This stops our access to your account. It does not by itself delete what we already stored, so also use Option A or C.

Option C: Ask us to delete it

Email privacy@agentez.com with the subject "Meta data deletion". Include your Page name or Instagram username. If you sent a message to a business that uses Agentez and want it deleted, email us the same way. We confirm by email within 30 days.

Timeline

Deleted within 30 days of your request. Backups roll off within 90 days.

Related

• Privacy Policy, what we collect, how we use it, your full rights.
• Terms of Use, the contract between you and Voolt Technologies Limited.