This Privacy Policy describes how Voolt Technologies Limited ("Agentez," "we," "us," or "our"), with registered address at 1122 International Blvd Suite 700, Burlington, Ontario, Canada L7L 6Z8, collects, uses, shares, and protects personal information when you use our website and web application (www.agentez.com) and the related notification services (the "Service").
For privacy questions or to exercise your rights, contact us at:
We are the data controller for the personal information described in this policy.
This Privacy Policy should be read together with our Terms of Service.
Agentez is an AI-powered platform that helps small businesses create and manage their Google Business Profile, respond to reviews, manage leads and customers, handle invoicing, and publish to social media. The Service is delivered through our web application (with a mobile app planned for the future).
To keep you informed about activity in your account, Agentez can send you notifications by SMS text message and by email, based on the contact details and consent you provide in your account settings.
You may interact with an AI agent within the Service rather than a human. Our agents use large language models and automated processing to generate content and respond within the platform. A human team member is available on request — contact support@agentez.com.
We use personal information for the following purposes. Where applicable law requires a legal basis (GDPR, UK GDPR, LGPD), we identify it below.
| Purpose | Legal basis |
|---|---|
| Provide and operate the Service (manage your Google Business Profile, leads, reviews, invoicing) | Performance of contract |
| Send service-related notifications by SMS and email (account updates, new reviews, new leads, post comments, invoice reminders) | Performance of contract / Consent |
| Send marketing or promotional emails | Consent (you can withdraw at any time — see Section 8) |
| Improve our AI models and Service quality | Legitimate interest (we minimize and pseudonymize where possible) |
| Comply with legal obligations (tax, accounting, fraud prevention, lawful requests) | Legal obligation |
| Detect and prevent fraud, abuse, and security incidents | Legitimate interest |
| Respond to your privacy rights requests | Legal obligation |
Automated decision-making. Our AI agents make automated decisions when generating Google Business Profile content, drafting responses to reviews, and creating social media posts. These decisions do not produce legal or similarly significant effects on you. You can request human review by contacting support@agentez.com.
Agentez offers SMS text notifications to business owners who use our platform. This section describes how that program works.
Opt-in. SMS consent is optional and is never a condition of using the Service. You opt in within the Agentez web app: in your profile settings you enter your mobile number and check a consent box (unchecked by default) agreeing to receive SMS notifications about your account activity.
What we send. Account notification messages such as a new review on your Google Business Profile, a new lead in your Leads Manager, a new comment on a connected social post, or an overdue invoice in your CRM. Each message contains a short generic alert and a link to the relevant section of the app.
Frequency and rates. Message frequency varies based on your account activity. Message and data rates may apply.
Opt-out and help. You can reply STOP to any SMS message to unsubscribe at any time, and HELP for assistance. You may also contact support@agentez.com.
No sharing of SMS opt-in data. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. SMS opt-in consent is used solely to deliver the account notifications you requested and is not sold, rented, or shared.
Our SMS messages are delivered through Twilio. Twilio acts as our service provider and processes message data on our behalf to deliver the texts you have opted in to receive.
We send two types of email:
We do not sell or rent personal information. We share data with the following categories of recipients, under written agreements that require them to protect your data:
| Recipient | Purpose | Data shared |
|---|---|---|
| Twilio Inc. | SMS message delivery | Mobile number, message content, delivery metadata |
| Resend (transactional email) | Service / account email delivery | Email address, name, message content |
| Brevo (marketing email) | Marketing email delivery and campaign analytics | Email address, name, communication preferences, engagement data |
| Google LLC | Google Business Profile management, analytics | Business listing data, profile content, GA4 events |
| Stripe, Inc. | Payment processing | Name, email, billing details (card data goes directly to Stripe) |
| Anthropic (LLM provider) | AI agent inference | Pseudonymized content for model inference |
| Cloud hosting & database providers (e.g., Supabase, Netlify, Cloudinary) | Service hosting and media storage | Operational data, encrypted in transit and at rest |
| Legal authorities | Comply with valid legal requests, court orders, regulatory obligations | As required by law |
| Acquirers / successors | Merger, acquisition, asset sale | All relevant data, subject to this policy |
We do not share your customer data (data about your customers that you upload) with any third party except as needed to deliver the specific service you requested.
As noted in Section 5, SMS opt-in data and consent are never shared with any third party for their own purposes.
Regardless of where you live, you can:
To exercise these rights, email privacy@agentez.com. To stop SMS messages, reply STOP to any Agentez text. To stop marketing emails, use the unsubscribe link in any marketing email.
You also have the right to:
You have the right to:
We do not knowingly sell personal information of consumers under 16. To exercise CCPA rights, email privacy@agentez.com.
You have rights of confirmation, access, correction, anonymization, portability, deletion, information about sharing, and revocation of consent.
We honor all opt-out requests promptly and within the timeframes required by applicable law.
We may transfer your personal information to countries other than the one you live in, including the United States, the European Union, and Costa Rica. When we do, we use one or more of the following safeguards:
You can request a copy of the safeguards we use by emailing privacy@agentez.com.
Our website uses the following categories of cookies:
| Category | Purpose | Examples | Consent required |
|---|---|---|---|
| Strictly necessary | Site functionality, security | Session cookies, CSRF tokens | No |
| Analytics | Understand how visitors use our site | Google Analytics 4 | Yes |
| Marketing | Measure ad performance, retargeting | Meta Pixel, Google Ads | Yes |
You can manage cookie preferences via our cookie banner, your browser settings, and:
We retain personal information only as long as needed:
| Data category | Retention period |
|---|---|
| Account data | While your account is active, plus 90 days after deletion |
| SMS and email message logs | 12 months |
| Billing records | 7 years (tax / accounting requirement) |
| Marketing consent records | While consent is active, plus 3 years for proof of consent |
| Server logs | 30 days |
| Backups | 90 days rolling |
After these periods we delete or anonymize the data, unless a longer retention is required by law.
We use industry-standard safeguards including encryption in transit (TLS 1.2+) and at rest (AES-256), access controls, audit logging, regular vulnerability scanning, and employee training. No system is 100% secure. If we discover a personal data breach affecting you, we will notify you and applicable regulators without undue delay and within the timeframes required by law (e.g., 72 hours under GDPR).
Agentez is intended for use by businesses, not individuals under 18. We do not knowingly collect personal information from children under 13 (or under 16 in the EEA / UK). If you believe we have collected such information, contact privacy@agentez.com and we will delete it.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email, by an in-Service notice, or by updating the "Last updated" date and prominently posting the change. Your continued use of the Service after the change becomes effective means you accept the updated policy.
This policy was last reviewed on June 9, 2026.