This Privacy Policy describes how Voolt Technologies Limited ("Agentez," "we," "us," or "our"), with registered address at 1122 International Blvd Suite 700, Burlington, Ontario, Canada L7L 6Z8, collects, uses, shares, and protects personal information when you use our website and web application (www.agentez.com) and the related notification services (the "Service").
For privacy questions or to exercise your rights, contact us at:
We are the data controller for the personal information described in this policy.
This Privacy Policy should be read together with our Terms of Service.
Agentez is an AI-powered platform that helps small businesses create and manage their Google Business Profile, respond to reviews, manage leads and customers, handle invoicing, and publish to social media. The Service is delivered through our web application (with a mobile app planned for the future).
To keep you informed about activity in your account, Agentez can send you notifications by SMS text message and by email, based on the contact details and consent you provide when you sign up or in your account settings.
You may interact with an AI agent within the Service rather than a human. Our agents use large language models and automated processing to generate content and respond within the platform. A human team member is available on request, contact support@agentez.com.
We use personal information for the following purposes. Where applicable law requires a legal basis (GDPR, UK GDPR, LGPD), we identify it below.
| Purpose | Legal basis |
|---|---|
| Provide and operate the Service (manage your Google Business Profile, leads, reviews, invoicing) | Performance of contract |
| Send service-related notifications by SMS and email (account updates, new reviews, new leads, post comments, invoice reminders) | Performance of contract / Consent |
| Send marketing or promotional emails | Consent (you can withdraw at any time, see Section 8) |
| Improve our AI models and Service quality | Legitimate interest (we minimize and pseudonymize where possible) |
| Comply with legal obligations (tax, accounting, fraud prevention, lawful requests) | Legal obligation |
| Detect and prevent fraud, abuse, and security incidents | Legitimate interest |
| Respond to your privacy rights requests | Legal obligation |
Automated decision-making. Our AI agents make automated decisions when generating Google Business Profile content, drafting responses to reviews, and creating social media posts. These decisions do not produce legal or similarly significant effects on you. You can request human review by contacting support@agentez.com.
agentEZ uses SMS and RCS text messaging in two ways: (1) verification codes required to create your account and sign in, because your phone number is your login credential, and (2) optional notifications about your account activity. This section describes how both work.
Your phone number and account creation. A mobile phone number is required to create an agentEZ account and serves as your login credential. Each time you sign in, we send a one-time verification code to your number to authenticate you for security purposes. An email address may optionally be added to your account as a secondary contact method but is not required. Because sign-in verification codes are essential to how the Service authenticates you, they are sent whenever you create an account or sign in.
Notification opt-in. Consent to receive account activity notifications by text is optional and is never a condition of using the Service. There are two ways to opt in:
Checking a consent box is the only way to opt in to notifications; we never enroll you in notification messaging automatically or through any other channel.
What we send. Verification codes to confirm your identity or your phone number when you create an account or sign in; account setup messages; and, if you have opted in, account notification messages such as a new review on your Google Business Profile, a new lead in your Leads Manager, a new comment on a connected social post, or an overdue invoice in your CRM. Each message contains a short generic alert and a link to the relevant section of the app. We do not send marketing or promotional text messages.
Frequency and rates. Message frequency varies based on your account activity and how often you sign in. Message and data rates may apply.
Opt-out and help. You can reply STOP to any SMS message to unsubscribe at any time, and HELP for assistance. You may also contact support@agentez.com. Please note: because your phone number is your login credential, opting out of all text messages will prevent you from receiving sign-in verification codes. If you opt out and need to access your account, contact support@agentez.com.
No sharing of SMS opt-in data. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and message delivery, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. SMS opt-in consent is used solely to deliver the verification codes and notifications you requested and is not sold, rented, or shared.
Our text messages are delivered through Twilio. Twilio acts as our service provider and processes message data on our behalf to deliver the texts you have opted in to receive. Twilio is a subcontractor in support services as described above and does not use your mobile information for its own marketing purposes.
We send two types of email:
We do not sell or rent personal information. We share data with the following categories of recipients, under written agreements that require them to protect your data:
| Recipient | Purpose | Data shared |
|---|---|---|
| Twilio Inc. | SMS message delivery | Mobile number, message content, delivery metadata |
| Resend (transactional email) | Service / account email delivery | Email address, name, message content |
| Brevo (marketing email) | Marketing email delivery and campaign analytics | Email address, name, communication preferences, engagement data |
| Google LLC | Google Business Profile management, analytics | Business listing data, profile content, GA4 events |
| Stripe, Inc. | Payment processing | Name, email, billing details (card data goes directly to Stripe) |
| Anthropic (LLM provider) | AI agent inference | Pseudonymized content for model inference |
| Cloud hosting & database providers (e.g., Supabase, Netlify, Cloudinary) | Service hosting and media storage | Operational data, encrypted in transit and at rest |
| Legal authorities | Comply with valid legal requests, court orders, regulatory obligations | As required by law |
| Acquirers / successors | Merger, acquisition, asset sale | All relevant data, subject to this policy |
We do not share your customer data (data about your customers that you upload) with any third party except as needed to deliver the specific service you requested.
As noted in Section 5, SMS opt-in data and consent are never shared with any third party for their own purposes.
Regardless of where you live, you can:
To exercise these rights, email privacy@agentez.com. To stop SMS messages, reply STOP to any Agentez text. To stop marketing emails, use the unsubscribe link in any marketing email.
You also have the right to:
You have the right to:
We do not knowingly sell personal information of consumers under 16. To exercise CCPA rights, email privacy@agentez.com.
You have rights of confirmation, access, correction, anonymization, portability, deletion, information about sharing, and revocation of consent.
We honor all opt-out requests promptly and within the timeframes required by applicable law.
We may transfer your personal information to countries other than the one you live in, including the United States, the European Union, and Costa Rica. When we do, we use one or more of the following safeguards:
You can request a copy of the safeguards we use by emailing privacy@agentez.com.
Our website uses the following categories of cookies:
| Category | Purpose | Examples | Consent required |
|---|---|---|---|
| Strictly necessary | Site functionality, security | Session cookies, CSRF tokens | No |
| Analytics | Understand how visitors use our site | Google Analytics 4 | Yes |
| Marketing | Measure ad performance, retargeting | Meta Pixel, Google Ads | Yes |
You can manage cookie preferences via our cookie banner, your browser settings, and:
We retain personal information only as long as needed:
| Data category | Retention period |
|---|---|
| Account data | While your account is active, plus 90 days after deletion |
| SMS and email message logs | 12 months |
| Billing records | 7 years (tax / accounting requirement) |
| Marketing consent records | While consent is active, plus 3 years for proof of consent |
| Server logs | 30 days |
| Backups | 90 days rolling |
After these periods we delete or anonymize the data, unless a longer retention is required by law.
We use industry-standard safeguards including encryption in transit (TLS 1.2+) and at rest (AES-256), access controls, audit logging, regular vulnerability scanning, and employee training. No system is 100% secure. If we discover a personal data breach affecting you, we will notify you and applicable regulators without undue delay and within the timeframes required by law (e.g., 72 hours under GDPR).
Agentez is intended for use by businesses, not individuals under 18. We do not knowingly collect personal information from children under 13 (or under 16 in the EEA / UK). If you believe we have collected such information, contact privacy@agentez.com and we will delete it.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email, by an in-Service notice, or by updating the "Last updated" date and prominently posting the change. Your continued use of the Service after the change becomes effective means you accept the updated policy.
This policy was last reviewed on June 9, 2026.